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Brand messaging & positioning work

Featured below are samples of my brand messaging and positioning work. 

Featured Work

Scapia

A travel rewards credit card for GenZ travel enthusiasts

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Terminal 5

B2B employee relocation service (acquired by Lernia)

Runway

B2B financial planning & analysis software

Opportunity areas with the current copy

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The subtext:

An FP&A tool that's not too bad

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Unpacking the customer's 'whys' that make Runway relevant

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Concept inspiration: The emperor's new clothes

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Financial jargon can get overwhelming for the uninitiated. The founder of this product confessed  they'd often had to pretend to understand a business metric or jargon out of the fear of looking/ feeling stupid. 

Like the tale of the emperor's new clothes, this embarrassment around financials can inhibit decision-making and team alignment around key business metrics. Runway's brand seems to stand for doing away with the unnecessary sterility around business financials, so they're accessible, understandable and actionable for every decision-maker on a team.

Copy tweaks for a more targeted brand message (illustrative concept based on G2 reviews)

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Runway later pivoted from its 'accessible to all' positioning to rapid, real-time decision simulation

Enterprise v/s small business positioning

Runway’s G2 reviews revealed they served small business owners and startups. Pain-points were on the lines of: "Cash flow used to be a guess," "I couldn't trust my numbers," and "We had zero visibility on our runway." Speed wasn't mentioned as frequently as the centralized, Excel-surpassing, superior visibility into financials that Runway enabled. 

This got me thinking: A startup or small business' motivation is fundamentally different from that of a large enterprise.

A startup's FP&A purpose is pro-survival and risk-mitigation. It's about not making the wrong high-stakes decisions that could kill the company. Forecasts were less about wealth-building and more about what happens if a customer leaves, if a high-cost hire doesn't hit their quota, or if your product's pricing is wrong and conversion rates drop.

A large enterprise's FP&A focus is instead is on optimization and risk-aversion. It's about making the right decisions to improve specific functions and avoid sub-par optimization. Performance reviews and incentives are often tied to these decisions. An enterprise CFO and their teams are expected to meet local optimization benchmarks that would value a wide range of simulations (aka 'Simulate any business decision') over a CFO/CEO at a startup.

A startup or small business on the other hand doesn't need to simulate every business decision. Simulating every ordinary decision implies a lack of agility and weak bias for action. The FP&A tool is critical for hygiene, high-stakes decisions that determine survival. FP&A here is a risk management system, a real-time command center, not a 'plan everything' apparatus.

Here's an alternate positioning for the FP&A capabilities that startups and small businesses may value more:

Note: This entire exercise is an illustrative concept showcasing my approach to messaging and positioning and not a project commissioned by the brand. 

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Dopt (audit)

B2B user onboarding and product adoption platform

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Add paragraph text. Click “Edit Text” to update the font, size and more. To change and reuse text themes, go to Site Styles.

Timestamps: 0:10 Intro to Dopt 0:40 Brand messaging and positioning audit 3:28 Dopt's Voice of Customer data 4:53 My approach to strengthen a brand's messaging and positioning

Ramp

Corporate credit card

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AI SDR Agent

Messaging, Positioning, and GTM Strategy for N28 Technologies

Scroll through the section above to view the whole document.

Nate is an Agentforce SDR agent that initiates and personalizes outreach, follows up intel
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